For my US trip in March, I tried flying Delta. On paper they made the best offer regarding price and flight times. I am not a frequent flyer, I do not usually fly in the US and if I should have known to avoid Delta if possible… well, I did not. Also, I have been told that all airlines suck for one reason or another so choosing Delta was not worse than choosing anybody else.
This post is not about accusing anybody, it is a simple report of my booking experience. And about what is wrong with the now popular system of customer support.
I started searching for flights using Kayak. Their website is simple, the UI is very easy to use and anticipates the user’s input with great success. It is a pleasure to …
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