Originally Posted by Adam Bird

There needed to be a better way for agents in Zendesk to track the tasks that had been assigned them. Using the Cronofy calendar API we created an app that keeps those assignments synchronized with the agent’s calendar.

This post shares our learnings from interacting with the Zendesk API, hopefully to help you with your own Zendesk project.

The Ruby source code for our integration is also available.

When a Ticket is a Task

Tickets are the core entity in the Zendesk domain. Tasks are just Tickets of type : ‘task’. This gives them an additional attribute due_at.

We also need to track the status of the ticket to know when it’s …

Stored routines give you the ability to create a statement in one application (MySQL) that can be used in multiple client applications that use different programming languages or work on different platforms.

Take the MySQL for Developers course to learn more about stored routines and other key topics. This will build your expertise as a MySQL Developer.

You can take this 5-day instructor-led course as a:

• Live-Virtual Event: Attend a live-event from your own desk, no travel required. Choose from a selection of events already on the schedule to suit different timezones.
• In-Class Event: Travel to an education center to attend a class. Below is a selection of the events already on the schedule.

August 15, 2014 By Severalnines

We're looking for an energetic and talented web developer to join our small but agile web team. This position is full-time and pay is negotiable. The hours are flexible and work can be done remotely.

Severalnines is a self-funded startup with a dozen employees; headquartered in Stockholm, Sweden and with a globally distributed, home-office based team. We provide automation and management software for database clusters. Our ClusterControl product is the leading management application for database clusters and is used by thousands of companies.

We were founded in 2010 and launched our product that same year, so you’ll be …

To ensure that your MySQL Database works as efficiently as possible, it is important to know how to handle error messages and warnings.

Error messages have three components:

• A MySQL-specific error code, such as 1146
• A SQLSTATE error code. These codes are defined by standard SQL and the ODBC standard.
• A text message that describes the problem

MySQL Server generates a warning when it is not fully able to comply with a request or when an action has possibly unintended side effects. You can display these warnings with the SHOW WARNINGS statement.

To learn about handling error messages and warnings along with other developer topics, consider taking the MySQL for Developers training course.

Get the best from both worlds with bundled packages: a training course and a certification exam voucher. You save 20% when you buy training and certification in discount packages.

Training helps you acquire product expertise. Certification proves this expertise to your future employers.

There are two MySQL Discount Packages: MySQL Database Administration and MySQL Developer.

For more information about the authentic MySQL curriculum, go to …

Understanding and installling the components of the LAMP stack are the first steps to learning the role of Linux, the Apache Server, MySQL and PHP in developing web applications. To learn more, take the MySQL and PHP - Developing Dynamic Web Application training course.  

You can take this 4-day, instructor-led course as a:

• Live-Virtual Event: Take this class from your own desk, no travel required. Choose from events already on the schedule to suit different time-zones. These events are delivered in English.
• In-Class Event: Travel to an education center to take this class, for example at

When you use MySQL and PHP, a PHP script can retrieve data from a MySQL database to display on the web page before the page is returned to the client. Such pages are known as dynamic web pages and can perform multiple actions including sending e-mails, embedding other web page content and interacting with databases. 

To learn more about developing on the web with MySQL and PHP, take the MySQL and PHP: Developing Dynamic Web Applications course. You can take this 4-day live instructor-led course as a:

• Live-Virtual Event: Attend a live event from your own desk - no travel required. Choose from a selection of your events already on the schedule including 22nd July, 9th September and 27th October 2014.
• In-Class Event: …

MySQL adopts a very different approach to 'NoSQL' than other databases. With the memcached plugin, MySQL provides the speed and high availability benefits of a standard 'NoSQL' database solution, while mitigating many of the drawbacks to this approach.

A traditional memcached application bypasses the SQL layer entirely, and stores all its data in memory. This makes data access extremely fast, but there is a risk that the data will disappear in the event of a system problem. 

The MySQL memcached plugin for InnoDB also bypasses the SQL and optimization layers, resulting in excellent performance. It goes further, writing key-value data directly to  InnoDB tables. The result is fast data access while retaining the advantages provided by the existing relational database infrastructure, such as the ability to run complex queries with SQL, maintain data integrity, provide real-time analytics to the business, and work …

Demonstrate your expertise with MySQL 5.6, and improve your career prospects, by taking the new MySQL 5.6 certifications:

• Oracle Certified Professional MySQL 5.6 Database Administrator
• Oracle Certified Professional MySQL 5.6 Developer

These certifications give you a competitive advantage, by proving you have a skill set that is in demand, worldwide, while demonstrating your commitment to continuous learning.You can sign up now for these certifications via PearsonsVue.

To pass these certifications you need to have a good knowledge of the relevant areas of MySQL and significant hands-on …

MySQL Connectors provide connectivity to the MySQL server for client programs. APIs provide low-level access to the MySQL protocol and MySQL resources. Both Connectors and the APIs enable you to connect and execute MySQL statements from another language or environment. Oracle provides a number of these, enabling developers to build database applications in the language of their choice. Among those developed by Oracle are drivers for JDBC and ODBC. Any system that works with JDBC or ODBC can use MySQL. And you can find many more, including drivers for PHP, Perl, Python, Ruby, Tcl and even Eiffel!

To get a head start on developing with MySQL, take the MySQL for Developers training course. This …